Privacy Policy
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Last updated: October 14, 2026
OffGrid Nexus (operated by 17658575 Canada Inc.) respects your privacy. This policy explains what personal information we collect, why, and your rights, in accordance with Quebec's Act respecting the protection of personal information in the private sector (Law 25) and Canada's PIPEDA.
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Person responsible for the protection of personal information
Bryan Vigneault — support@offgridnexus.ca — 579-999-7666
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What we collect
Contact details you give us: name, email, phone and delivery address.
Order information: products purchased, order history and communications with us.
Payment information is processed directly by our payment providers (such as PayPal and our card processor). We never see or store your full card number.
Technical data: basic website usage data collected through cookies (pages visited, device type).
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Why we use it
To process and deliver your orders, answer your questions, handle returns and warranty claims, and improve our website. We don't sell your personal information.
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Who we share it with
Only what is necessary, with our suppliers and freight carriers (to ship your order), our payment providers and our website platform (Wix). Some of these service providers may store information outside Quebec, including in the United States; we take reasonable steps to make sure your information is protected.
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Cookies
We use necessary cookies to make the site work and, with your consent, analytics cookies to understand how the site is used. You can change your choice at any time through the cookie banner or your browser settings.
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How long we keep it
We keep order records as long as required for tax and accounting purposes, and other information only as long as needed for the purposes above.
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Your rights
You can ask to access or correct your personal information, withdraw your consent or ask us to stop using it by writing to support@offgridnexus.ca. We reply within 30 days. If you are not satisfied, you can file a complaint with the Commission d’accès à l’information du Québec.