Shipping Policy

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Where we ship

We ship across Canada. Orders ship from our supplier warehouses in Canada and, for some products, the United States.

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Shipping cost

Most of our products are large and heavy (batteries, inverters, solar panels, composting toilets, complete kits), so the shipping cost is calculated automatically at checkout based on the total weight of your order. You see the exact shipping cost before you pay.

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Delivery time

In-stock orders ship quickly from Canadian warehouses. Transit time depends on your location and the carrier; remote and rural addresses can take longer. We confirm an estimated delivery window with you by email after you order.

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Freight delivery

Large items ship by freight carrier, usually as curbside delivery. The carrier will contact you to book a delivery appointment. Please make sure someone can receive the shipment and that the delivery location is accessible to a truck. If your property is remote (seasonal road, island, fly-in access), tell us before ordering so we can arrange the best option, such as delivery to a nearby terminal.

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Inspect your delivery

Before signing for a freight delivery, inspect the packaging. If you see damage, note it on the delivery receipt ("damaged packaging") and take photos. Contact us within 48 hours at support@offgridnexus.ca so we can file a claim and replace the item quickly.

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Tracking

You receive tracking information by email once your order ships.

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Questions?

Call 579-999-7666 (Mon–Fri, 9 a.m.–5 p.m. ET) or email support@offgridnexus.ca.